How can we help?

Get support for StageInside AI virtual staging. Browse our FAQ or contact our team directly.

Email Support

Get help from our support team via email.

support@stageinside.com

Response Time

We typically respond within 24 hours.

Mon-Fri, 9am-6pm EST

Frequently Asked Questions

How does AI virtual staging work?

Upload a photo of an empty room, select your preferred style, and our AI will generate a professionally staged version in seconds. The AI analyzes room dimensions, lighting, and architecture to place realistic furniture and decor.

What image formats are supported?

We support JPG, PNG, and HEIC formats. For best results, use high-resolution images (at least 1920x1080 pixels) with good lighting and minimal distortion.

How many credits do I get?

Free accounts receive 15 credits per month. Paid plans include monthly credit allocations: Starter (150), Creator (364), Pro (702), Business (1,330), and Enterprise (2,465). A standard image costs 5 credits, and credits refresh each billing cycle.

How much does each generation cost?

A standard staged image costs 5 credits, a 4K image costs 6 credits, a fast 8-second video costs 40 credits, and an HD 8-second video costs 100 credits.

Can I use staged images commercially?

Yes! All images generated with your subscription can be used for real estate listings, marketing materials, social media, and other commercial purposes. We recommend disclosing that images are virtually staged.

How do I cancel my subscription?

You can cancel anytime from your account settings. Your subscription will remain active until the end of your current billing period, and you won't be charged again.

What if I'm not satisfied with the results?

Our AI continues to improve, but if you're not happy with a specific generation, try adjusting the room type, style, or uploading a clearer photo. Contact support if you experience consistent issues.

Helpful Resources

Mobile App Support

Having issues with the StageInside iOS or Android app? Here are some quick fixes:

  • Login issues: Try signing out and back in, or reset your password via email.
  • Slow performance: Ensure you have a stable internet connection and close background apps.
  • Missing credits: Pull down to refresh or sign out and back in to sync your account.
  • Subscription not showing: Restore purchases from Settings or contact support with your receipt.